Privacy Policy

NACUP is committed to protecting your privacy and handling personal information responsibly.

1. Information We Collect

NACUP may collect the following categories of information:

  • Personal Identifiers: name, email address, contact information

  • Professional Information: employment history, professional background, eligibility documentation

  • Account Information: login credentials, account activity, communications

  • Payment Information: payment details processed securely through third-party payment providers (NACUP does not store full payment card information)

  • Examination & Certification Records: exam attempts, results, credential status, certification history

  • Technical Information: IP address, device information, browser type, and similar data collected through cookies or analytics tools

When examinations are delivered through third-party proctoring services, additional information (such as identity verification materials, session monitoring data, or technical diagnostics) may be collected by those providers in accordance with their own privacy notices.

2. How Information Is Used

NACUP uses collected information to:

  • Administer certification programs and examinations

  • Verify candidate identity, eligibility, and credential status

  • Schedule, deliver, proctor, and score examinations

  • Communicate with candidates and credential holders regarding accounts, exams, results, and certification status

  • Maintain certification, audit, and verification records

  • Improve website functionality and service delivery

  • Comply with legal, regulatory, and professional obligations

NACUP does not use personal information for automated decision-making that produces legal or similarly significant effects.

3. Information Sharing

NACUP does not sell personal information.

NACUP may share information only as necessary with trusted third-party service providers for legitimate operational purposes, including but not limited to:

  • Examination delivery and remote proctoring

  • Payment processing

  • Email and communication services

  • Website hosting and analytics

These providers are authorized to use personal information solely to perform services on NACUP’s behalf and are required to apply appropriate confidentiality and security safeguards.

4. Credential Verification

Certification status, credential validity, and related information may be disclosed through NACUP’s official credential verification process to employers, licensing bodies, or other third parties seeking to confirm certification status.

No examination content, exam performance details, or personal background information is disclosed through verification services.

5. Data Security

NACUP implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While NACUP strives to protect personal information, no data transmission or storage system can be guaranteed to be completely secure.

6. Cookies and Analytics

The NACUP website may use cookies, pixels, or analytics tools to:

  • Support website functionality

  • Analyze site usage

  • Improve user experience

Users may manage cookie preferences through browser settings. Disabling cookies may affect site functionality.

7. Data Retention

NACUP retains personal information and certification records only as long as necessary to:

  • Administer certifications and examinations

  • Maintain credential verification and audit records

  • Enforce exam integrity and professional standards

  • Comply with legal or contractual obligations

Retention periods may vary based on the type of information and operational requirements.

8. Policy Updates

NACUP may update this Privacy Policy periodically to reflect changes in services, technology, or legal requirements. Updates will be posted with a revised “Last Updated” date.

Continued use of NACUP Services after policy updates constitutes acceptance of the revised Privacy Policy.

9. State Privacy Rights

Certain U.S. state privacy laws provide residents with specific rights regarding their personal information, subject to applicable exceptions. Depending on your state of residence, these rights may include the ability to:

  • Request access to personal information NACUP holds about you

  • Request correction of inaccurate personal information

  • Request deletion of personal information, subject to NACUP’s retention obligations

  • Obtain information about the categories of personal information collected and disclosed

  • Opt out of certain data processing activities, where applicable

NACUP will respond to verifiable requests in accordance with applicable state privacy laws and NACUP’s operational and legal obligations. Requests may be denied where NACUP is required to retain information for certification administration, exam integrity, legal compliance, or credential verification purposes.

10. Contact

Questions or concerns regarding this Privacy Policy may be directed to:
info@nacup.org